We use Adobe Premiere as our default for all edits. We are happy to export an XML for you if you’d like to make tweaks in your own software!

You will receive the final video file in the resolution and export settings of your choosing, as well as the project file and/or XML file.

Totally up to you! You can either send us the song you want us to use, or we can choose for you. Just keep in mind there will be a fee to change our choice after the edit is started if you go that route. Typically we find that it’s best for you to choose the music for the shorter highlight videos, and for us to choose the instrumental tracks for the longer narrative feature films.

We are pretty darn good at hitting a 15 business day turnaround time no matter the season, starting from the day we receive your footage. If there is ever an anticipated delay due to increased demand, we will let you know.

We are reasonable people. If we miss the mark by a little, we will work tirelessly until we get it right. If we were to miss the mark by a LOT, we will issue a refund. While we strongly encourage full time videographers to sign up for our annual membership, this membership cannot be canceled until the year is up, so we recommend doing at least 3 to 4 ‘Pay As You Go’ videos with us before jumping into the subscription to make sure you are happy with our quality and consistency first.

Carat Club is our annual membership that comes with BIG savings. Essentially it is a flat monthly fee in exchange for “Carats” (carats = points, essentially). As soon as you sign up you receive your total annual allotment of carats, which will then be used to purchase video edits, instead of cash. Each time you place an order, we deduct the cost of that video in carats from your your total carat balance. For example, a 2-3 minute highlight costs 32 carats. Under our lowest level membership tier “Quartz”, you receive 480 total carats. When you order this video you would have 448 carats remaining for the year.

The Carat Club membership offers various tiers, each with a corresponding discount. Let’s take the example of a 2-3 minute highlight video, which costs 32 carats. With our lowest tier membership, Quartz, you receive a total of 480 carats. By dividing 480 by 32, you can purchase 15 of those highlight videos with this membership plan. If you were to pay for each video individually using our ‘Pay As You Go’ pricing at $399 per video, it would amount to a total of $5,985 for the 15 videos. However, with the Quartz tier membership priced at $5,100 for the year ($425/month), you save $885, which equates to approximately 15% in savings.

Once you sign up for the Carat Club membership, please note that it is a one-year contract and cannot be canceled before the completion of the year, unlike other subscription services. This is because we allocate our team resources based on the number of subscriptions for the entire year. Additionally, we provide you with all of your Carats (credits) upfront upon signup. We understand that during busy periods, you may require more Carats, and allocating them monthly might lead to running out quickly. If cancellations were allowed after using all the Carats early on, it would not be sustainable for our business. Think of it as a loan: we provide you with all your Carats upfront, and you repay them monthly over the course of 12 months.

• Cost Savings: Carat Club provides discounted pricing on video edits compared to our standard “Pay As You Go” pricing. Enjoy significant savings based on the number of credits (Carats) included in your plan.
• Flexible Usage: Carat Club allows you to use your Carats (credits) throughout the year, giving you the flexibility to request video edits when you need them.
• Priority Service: As a Carat Club member, you receive priority service, ensuring that your video editing requests are given prompt attention and completed efficiently.
• Streamlined Process: With Carat Club, you have a dedicated account manager who assists you throughout the process, providing personalized support and ensuring a smooth experience from start to finish.
• Simplified Budgeting: The membership’s fixed monthly fee allows for easier budgeting and cost management. You know exactly what to expect each month, making it convenient for financial planning.
• Exclusive Access: Carat Club members may receive exclusive benefits such as early access to new features, discounts on additional services, and priority access to seasonal promotions or special offers.

We strongly prefer dropbox, with google drive also accepted. If your internet isn’t fast enough, feel free to mail us a hard drive! We provide a spot on the order form to enter your tracking number. You’ll be billed for return shipping if you choose this method.